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Account Manager

ACCOUNT MANAGERWates have excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value and development on our Key Account, London School of Economics.ABOUT THE ROLEWe are looking for an Account Manager with experience of working in transferable environment, with strong demonstrable experience and strong leadership skills. You will be responsible for 38 buildings within the Campus in and five Halls of Residence in Central London. The desired candidates with have a recognised Technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with solid financial / commercial acumen with experience of running a P&L and ensuring budget is achieved.To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Account Manager include:· Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive and Project service provisions.· Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders.· To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)· Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.WHAT WE OFFER· Competitive salary· Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Surveyor

Have you ever wanted to join the commercial world as an AQS? If so this is the opportunity for you!Here at Wates we have an amazing opportunity for an Assistant Surveyor to join our WPS team within our responsive maintenance division working on social housing contracts within the Derby area. You will be working alongside an existing team of surveyors so will have plenty of opportunities to learn and grow.We are pleased to share we can offer hybrid working for this role however as the office is in Swadlincote you will need to be in travelling distance to the site. Key Accountabilities will include: Produce commercial reports both internally and externally to the company Ensure the timely receipt of quotations for materials, equipment and Sub-subcontract works, undertake commercial assessment of quotes received and ensure the timely placement of orders on commercially advantageous terms to facilitate project delivery and ensure business objectives are met. Regularly complete on site measurements/ take offs Ensure all contractual processes are completed on timeWe are looking for a good work ethic and the ability to work under a Project Surveyor and within a team of Surveyors of different levels of knowledge.You will need to be degree qualified ideally in surveying (but not a must) but what is really key is we are looking for someone who is willing to learn, adapt and have the right attitude to want to do well Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

CLIENT SUPPORT ADVISORAre you providing amazing customer service in your current role but ready for the next step?We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times!It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: Delivering great customer service to our clients and contractors Building outstanding working relationships with our clients, contractors and other functions within the business Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors daily, to minimise overdue work Challenging unnecessary call-outs and response times Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues Operating and being measured against business KPIs Demonstrating professionalism at all times Day to day management of CAFM system – elogbook triaging reactive jobs and call outs Reporting on OOH call outs and update the TBR tracker all paperwork in relevant sharepoint folders sending calendar invited with RAMS attached for quoted works and PPMThis particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply!To be successful you’ll need to be: Tenacious and results orientated IT literate Confident, efficient and reassuring on the phone Great at prioritising and multi-tasking Friendly and professional Looking for ways we can do things better Ambitious and keen to progressWe’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations!Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Surveyor

Here at Wates we have a opportunity for an experienced Site Surveyor to join our WPS team on a FIXED TERM BASIS from now until the end of the year in the Derby Area.As the Site Surveyor you`ll be working closely with the team to deliver planned kitchens, bathrooms, roofing replacement works for one of our social housing contacts so we are looking for someone with experience of this. The focus of this role will be to produce the commercial outputs and effectively monitor/exercise cost control, as well as to liaise with client representative/s to ensure compliance with contractual service standards ensuring the company operates efficiently and profitably. Key Accountabilities will include: Producing Applications, Accounts & Invoices in the appropriate format in a timely manner To ensure all costs incurred in the delivery of the service are appropriately coded, recorded authorised and recovered To assist in the production of management information and performance reports (internal and external) monthly in approved formats To keep commercial WIP and debt to an absolute minimum and in line with targets set by management To ensure the timely production of valuations leading to invoice production within 9 calendar days of works completion To provide support and enhance communication between WLS and the client. We are looking for someone with financial and commercial awareness with a clear commitment to a customer-centres service. Ideally you will already be in a similar position and have experience within the social housing sector.To be successful in this role you will be an excellent written and verbal communicator with an understanding of legislation in maintenance and property management. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting